Member Center
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New Member Kit
Find More Solutions
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What's the difference between "Member Number" and "Account Number"?
- Member Number: A number assigned to your membership as a whole.
- Account (MICR) Number: A 14-digit number specific to the account type(s) you have (i.e. Checking)
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What's the difference between the secure codes used to access my accounts?
- Code Word: Used to verify your identity when speaking with a representative by phone or in person.
- Member Application Login: Used only during the application process. Once you’re a member, you no longer need these credentials.
- Online Banking Password: Established when you set up access to Online Banking.
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How do I get started with Online Banking?
It’s easy! To speed up the process, you’ll want to have some information handy—your Member Number, last 4 digits of your Social Security Number and your email address. Next, visit the login box on the homepage, select First time user? Set up access and complete the process.
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When will I receive my Visa® ATM/Debit Card?
If you opened a checking or savings account and did not specifically opt out of a card, one has been ordered for you. It will take approximately 7 business days to arrive. If you live or work near one of our Credit Union Service Centers, you may be able to take advantage of our instant issue technology.
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How do I get answers for account-specific questions?
For the fastest, safest service, you can always rely on secure messaging. Log in to Online Banking, select Message Center under “My Accounts” and then select Ask a Question.